Using firefox to improve customer satisfaction

Brian Herzog has an interesting post on how his library is replacing Internet Explorer with Firefox because it allows them to improve the browsing experience for patrons by allowing a number of customizations. This seems timely to me in light of Ray’s recent test of adding the Intranet search engine to the Firefox toolbar, which [...]

Library Thing For Libraries and why tagging catalog items needs a little push

I’m a big proponent for allowing tagging of books in the catalog and I’ve heard about Library Thing for Libraries for some time but, Karen Schneider over at Free Range Librarian has an interesting post on why tagging in catalogs might simply fail at best or backfire at worst unless it’s given the kind of [...]