Using firefox to improve customer satisfaction

Brian Herzog has an interesting post on how his library is replacing Internet Explorer with Firefox because it allows them to improve the browsing experience for patrons by allowing a number of customizations. This seems timely to me in light of Ray’s recent test of adding the Intranet search engine to the Firefox toolbar, which works great. If changing browsers can allow us to add functionality to the catalog (see below) then this seems worthy of investigating further.

Some highlights.

The reason we’re switching is a simple one – Firefox is just cooler. It lets us have more control over how the browser functions, and lets us offer more tools integrated right into the browser. Better for us, better for patrons.

Here’s a list of the customizations we’re making:

Add-Ons

  • Public Fox – this is designed to make Firefox a public web browser, as opposed to being used and customized by a single, private person. We’re using it to lock down add-ons, preference, about:config, and a few other things, as well as control what file types can be downloaded
  • Menu Editor – also for the control freak in us, this one lets us remove menus from the tool bar (we’re getting rid of bookmarks, help and history)
  • Greasemonkey – one of my favorites, this lets us embed custom coding on webpages, such as a link from Amazon to our catalog, and helpful links on our catalog’s “no search results” page (more info on those on our Tech Tools page)
  • Add To Search Bar – this fun one lets us easily add our library catalog right to Firefox’s search bar. The other searches we chose to include are Google, Yahoo, Amazon, the Internet Movie Database, Answers.com, Wikipedia, and Merriam-Webster
  • IE Tab – For all of those “Best viewed in Internet Explorer” websites, this one lets you toggle back and forth between the Firefox and IE rendering engines, so IE-only pages and scripts will load in Firefox
  • Image Zoom – just like what it sounds, this adds zoom controls to the right-click menu, to make images bigger and smaller. This one is most useful to patrons who get emailed digital photos at 1024 x 768 resolution, which is too big for our screens. This lets them zoom out so they can see all of their grandchild’s face at the same time

Read more

The article is saved in the delicious account for this blog for later reference.

Leave a Reply