Some Polaris PAC training attendees have had problems hearing the moderators speak in their Elluminate training session. No worries, a fix has been identified, and only needs to be done one time on each staff workstation.
First of all, you’ll want to make sure the speakers or headphones are plugged into the correct port on the pc. On the back of the machine, it’s the green one. On the front of the pc, it’s the one with the little headphone symbol.
Then start up Elluminate, and when it’s completely loaded, click on Tools / Audio / Audio Setup Wizard. Here you can test the sound. If you can hear the test sound, you’re fine.
If you cannot hear the test sound, leave it running in Elluminate, and click on Start / Control Panel / Hardware and Sound / Manage Audio Devices. Here you will probably see 2 entries for the same Audiotek speakers. One of them will have a green arrow (the default), while the other one will have a color bar under it indicating the sound is being sent to it. So click on that one, then click on the “Set as default” button down below, then “OK”.
You should then start hearing the sound track. It may have ended in Elluminate, so go back to Elluminate and test it again.
If this procedure doesn’t work, it’s time to get one of your building Technical Liaisons involved!
Filed under: Polaris
I am a tech at Snohomish and while doing the above procedure we received no sound.
I told Elluminate to run a second time after setting the correct speakers as default during the first time and then we instantly received sound however our attendee was listed in attendance twice.