Using firefox to improve customer satisfaction

Brian Herzog has an interesting post on how his library is replacing Internet Explorer with Firefox because it allows them to improve the browsing experience for patrons by allowing a number of customizations. This seems timely to me in light of Ray’s recent test of adding the Intranet search engine to the Firefox toolbar, which [...]

Operations Questions for Prospective ILS Vendor

What hardware and software is used?
What training is required? Provided by Vendor or Outsourced?
What skillset is needed to operate, maintain, manage system? DBA/SQL
What programming/operating system languages are used?
Describe fault-tolerance of hardware/software?
Describe implementation of disaster recovery?
What methods are used for backup of data and how often are backups recommended? Tape? Disk?
What methods are available for the [...]